This course is for people interested in working to resolve conflict and disputes with others. It is ideal for people who work in HR management, counseling, youth work or management levels in any field. It can work for employers, managers, union representatives and officials, team supervisors and industrial relations experts.

Are you keen to move into dispute resolution within your current role on an upwards or side wards move within the business? Do you work in a one to one environment and need to understand conflict and how to handle it effectively.



To complete the certificate you need a total of six modules

GET STARTED WITH THREE CORE MODULES

1. Professional Practice in Counseling

Understanding Counseling
Ethics & Confidentiality
Understanding the Self
Personality
Emotions and behaviour
Supervision
Referral Practice

2. Conflict Management

Conflict Management and Anger
Listening
Negotiation
Mediation
Facilitation
Balance of Power
Discussion and Group Work
Crisis Analysis and Responses

3. Psychology and Counseling

Stress
Abnormal Behaviour
Individual Behaviour
Group Behaviour
Methods of Dealing with Abnormalities
Conflict Resolution
Interpersonal communications skills

COMPLETE THE COURSE BY CHOOSING THREE OF THE FOLLOWING ELECTIVES:

Stress Management
Relationships and Communication Counseling
Industrial Psychology
Child Psychology
Anger Management
Family Counseling
Personnel Management

AIMS FROM CONFLICT MANAGEMENT:

Here are just some of the things you may cover:

• Different conflict handling styles
• Dealing with Anger
• Controlling listening and Traps for listeners
• Empathic listening
• Negotiation between community and establishment
• Practical suggestions for negotiation, breaking the rules, alternatives
• Responsibilities of a mediator, mediation processes, agreements, team work, settling behaviours
• Factors influencing the balance of power
• Role play
• Conducting structured experiences in small groups

Aims

• Describe the nature of human conflict and ways to manage it.
• Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques.
• Define negotiation and discuss the process of negotiation
• Define mediation and discuss the process of mediation
• Define facilitation and discuss the process of facilitation
• Discuss problems that may arise through negotiation, in particular, balance of power and its connotations
• Explain the importance of working in groups as a means of learning how to deal with group conflicts
• Explain ways of understanding and dealing with different types of crisis.

HERE'S A SAMPLE FROM OUR THE STRESS MODULE:

MODERN DAY STRESSORS

A stressor is any thing that causes a person stress. Each of us have different stressors, what one person considers stressful another may consider challenging, or unimportant. Our goals, our lifestyle, our beliefs, perceptions, personality, family and friend supports and attitudes together determine what we individually find stressful. If a person believes that they must make a lot of money to be successful, then their bank account may be a stressor, however someone who places less value on money is less likely to be bothered by their account balance as readily.

The big C's of urban stress are: Controls, Complexity, Competition and Computers. For many of us the hours we work, how we perform tasks, how we organise our day even how we dress is controlled by an employer. The tasks we must perform at work, interacting with new technologies, different world regions, over increasingly diverse job requirements, along with the balancing of work and family life are all issues of great complexity that cause most people some degree of stress. The competitive nature of business, competition for a job, promotion, partner, for your car space, when purchasing a home, between family members and friends is another major source of stress for many people.

Finally there are computers. In the past 20 years they have come into their own, making many of our recreation and job tasks much less tedious, as well as quicker and easier to perform. However, as the components, software and peripherals go out of date so quickly, people are not only having to maintain their vocational skills, but also their computer literacy. Most computer users have at some stage been confronted by a computer that freezes in the middle of an important task, that for no apparent reason deletes their data and crashes, printers that wont print, instructions with so much jargon you have no idea how to turn a piece of equipment on, let alone use it and new software interfaces that take time and patience to comprehend. For all their benefits, computers bring with them a myriad of complex problems that invariably cause their owner/user stress.

The imbalance between work and private life is a modern dilemma. Parents must work to financially support their families, and either the father works enormous hours to allow the mother to stay at home to care for the children, or the mother returns to work to supplement the household income. Either way there is stress. People are becoming increasingly sedentary, with little time to exercise, play sports and socialise with friends. When people do have time, they are often so stressed and exhausted from work that they simply do not have

the energy to pursue hobbies and recreation. The pressure to find a partner and have children, especially for women can sometimes make socialising a stressful activity in itself. Many people have their lives, particularly their family life and relationships and their finances so delicately balanced that are constantly living in fear of failure, or simple changes in circumstance that would finally break them. The result is mental breakdown or other mental illnesses, family breakdown, job loss, bankruptcy and in the most serious cases, suicide. Prolonged high stress levels are linked to the development of chronic diseases such as cancer, heart attacks and anxiety disorders, alcoholism and associated liver disease and chronic conditions such as irritable bowel syndrome, digestive disorders, headaches and poor immune system function (repeatedly getting cold and flu and any other ‘bug’ that is going around)

HOW DOES STUDY GET YOU A JOB?

Although doing a course may not guarantee you a job – it will set you apart from those that have not studied at all and it will improve your personal choices when applying for jobs.

Each job listed usually gets a huge amount of response – when employers choose people to interview they will look at a range of factors – what you have studied will be just one of those factors. You need to be able to catch a potential employer’s attention – stand out from the rest.

So what do employers look for?

• Great communication skills: verbal, written and also the ability to use a computer.
• Problem solving skills: thinking on your feet and working through problems in an orderly way.
• Efficiency: doing things in a logical order without compromising accuracy improves efficiency.
• Knowledge and skills demanded of the job.
• A passion for the work and willingness to learn.
• Presentation and grooming - people who present as being well organised and well-groomed will impress.

How Will A Course Help Me To Gain those Skills?

Choosing the right course will help i.e. one that develops knowledge, practical and also your problem solving skills. Not all courses do this. At ACS our courses focus on Problem Based Learning so this enables the student to develop these skills and at the same time using this learning method also improves you knowledge retention and recall.

What Can You do to Improve Your Career Prospects?

• Choose a course that you are passionate about – be open to learning and use this course to start building your future. Today we are expected to keep learning and studying in order to keep up with a world that is rapidly changing. Learning is a lifelong experience. Study a course that makes you stand out - a qualification that is different to all the other applicants will always catch the attention of a boss, and may be the difference between getting an interview or not.
• Network with people in the industry, attend conferences and trade shows – make yourself known to people in the industry in general.
• Try to build a range of skills – multi-skilled people catch the eye of the employer or potential employer.
• Write a good CV and ask for help if you need it. Tutors at this school will help our students with their C.V.'s if you ask -no cost. Resume Writing services can also be used, but they charge.
• Recognise your weaknesses and work on improving them - not just academically. And also know your strengths and demonstrate them.