Learn to manage change in business, at work, in your leisure time, social or family life.

Lesson Content

Six lessons 

1, SCOPE AND NATURE OF CHANGE
Introduction
Types of change in a business
Specific types of change in business
Tools for identifying change is needed
Case study: magazine failure

2. ORGANISATIONAL CHANGE MANAGEMENT (OCM)
Introduction
The pillars of organisational change management
The development of an OCM strategy
Types of organisational change management strategies
Ethical change management in organisations
Case example: changing how the sales team works
Case example: getting the ocm approach completely wrong

3. FORCES OF CHANGE
Introduction
7 Common change process models
Case study: company restructuring
Case study: developing environmental awareness
Case study: introducing new software
Case study: introducing new literacy teaching in a primary school

4. RESPONSES TO CHANGE
Introduction
How does organisational change impact people?
Resistance to change and employee doubts
How to counter resistance to change
Reverting back
Case example: Daniel Dissents
Responding to staff transparently

5, CHOOSING A BEHAVIOURAL CHANGE APPROACH
Introduction
3 Steps in choosing a relevant approach
Stages of behavioural change model
Planning for change: different approaches

6. BEHAVIOURAL CHANGE TECHNIQUES
Introduction
Case example: martin (finally) loses weight
The staircase model: an example of persuasion
Professional development as a behaviour change technique
Case example: obtaining marketing qualifications
Final assessment